Terms & Conditions
My Editor CSI, LLC
Terms and Conditions
1. ACCEPTANCE OF TERMS AND CONDITIONS
By engaging the services of My Editor CSI, LLC (referred to as My Editor), you acknowledge and accept the terms and conditions outlined in this document.
2. CONFIDENTIALITY, OWNERSHIP, & COPYRIGHT OF SUBMITTED, EDITED, OR CREATED MATERIALS
Client documents are exchanged electronically, and a valid email address is required for all clients. Clients retain full copyright, ownership, intellectual property rights, and control over all materials submitted to us, including any documents created or developed by us and/or our editors. My Editor and its editors are not responsible for the content and viewpoints expressed in the client’s work. Without explicit permission from the client, My Editor will not disclose any personally identifiable information, such as the client’s name, email, website, or phone number, to any third party, and will ensure that the client’s document is only shared with My Editor's editorial staff. Clients are prohibited from sharing, publicizing, or promoting the work performed by My Editor and its editors on their project without written permission.
3. CONTENT OF SUBMITTED, EDITED, OR CREATED MATERIALS
Clients are reminded that copyright infringement and plagiarism are illegal. We assume no liability for any third-party copyright infringement in our clients' documents. It is the client's sole responsibility to properly research and include all acknowledgments and citations within their text. Furthermore, My Editor is not responsible or liable for any damage to computer hardware, software, websites, content, or other assets arising from the distribution of computer viruses.
4. MY EDITOR’S RESPONSIBILITY
All documents are edited to a high standard. However, My Editor provides no guarantee that the client's work will be free of errors. My Editor does, however, guarantee that they will re-edit the client’s original document at no cost should the client locate and specify an unreasonable number of errors or omissions after the initial editing services. The company is not liable for incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including loss of revenues or profits, loss of business or reputation, or loss of data in any way related to this service. My Editor is not responsible for any claim, loss, or injury based on errors or any other inaccuracies appearing on our site or in our clients' written documents. All of our contracted editors provide the best possible service to the best of their ability and cannot guarantee that the written documents are "perfect" or "without error." The depth of editing provided will vary based upon the level of services contracted, and the magnitude of instructions provided by the client while placing their original order.
5. INDEMNIFICATION
Clients agree to indemnify and hold My Editor, its subsidiaries, affiliates, agents, employees, contractors, owners, and officers harmless from any claims, including reasonable attorney's fees, that may arise from the use of the site, services, or products; violation of the terms and conditions by the client; or infringement of any intellectual property or the rights of any person or entity by the client.
6. RETURNS / REFUNDS / CANCELLATION POLICY
Clients acknowledge and agree to our refunds policy, which states that all editorial and consulting services are performed to the best of our abilities, begin immediately upon ordering, and are rendered in good faith. Cancellation of editing services must be submitted in writing via email. Phone calls, voice/chat messages, and standard post/letters will not be acknowledged as formal cancellation. Upon receipt, My Editor will contact the assigned editor to cancel the project and immediately discontinue editing services. Within 24-48 hours of successful discontinuation/cancellation, My Editor will notify the client of their editing status. Editing service charges will be calculated and retained according to the degree of services provided by the editor prior to receipt and successful cancellation of the client's service request. Services already performed by the editor will be delivered, along with the remainder of the payment for services not fulfilled due to cancellation. No returns, service credits, or refunds will be issued for editing services ordered and completed by our editors and consultants. All fulfilled services are electronically transferred via email to the client's originally submitted email address. We are not responsible for any inaccessibility, including but not limited to lost passwords, email submission errors, and failed transmissions. This policy applies to orders placed online and paid via credit card, debit card, direct deposit, invoice, international wire transfer, Cash App, Zelle, or PayPal. Please note that we do NOT accept money orders, paper checks, or job orders delivered via standard post. All transmissions and orders must be placed electronically. Successfully transmitted orders will be acknowledged with a formal receipt by email within 24-48 hours of receipt.
7. REQUESTS FOR RE-EDITING
Clients agree to resolve any questions, concerns, or disputes regarding the quality of their completed editorial services by formally submitting a written request for a re-edit. This request must specifically outline all questions, concerns, and/or possible editorial errors or omissions so that My Editor's editors can clearly address, respond to, and/or correct the areas of concern on the client's behalf as quickly and professionally as possible. A client's request for a review and re-edit applies only to their original text and will be edited according to their original written instructions. Corrections consist of any grammar, spelling, punctuation, editorial changes, or possible mistakes within the final edited work returned to the client by My Editor. This does not include any additional re-editing, changes, additions, or alterations made by the author/client after delivery of services, as that would create a new document and require a new editing project to be ordered. My Editor will acknowledge receipt of the client’s request for a review and begin immediate re-editing within 24-48 hours.
8. CLAIMS OF MISREPRESENTATION
The editing services outlined on our website serve as general guidelines for clients to determine their specific editorial needs. Since each project, editor, document, and client is unique, My Editor will provide services based on the unique instructions specified by the client when placing their order. Under no circumstances does My Editor intend to mislead or fraudulently portray the services provided. Every effort is made to accurately describe and deliver the services listed on our website. Therefore, we offer a free professional consultation and can accommodate any client’s request for a free 150-word editing sample before placing an order.
9. MODIFICATION OF TERMS & CONDITIONS DISPLAYED ON MYEDITORCSI.COM’S WEBSITE
The terms and conditions outlined in this document may be amended, altered, or revoked at any time, for any reason, and without notice. For any questions, concerns, or disputes, please contact us via email at . We are an online company, and all transactions and communications are conducted electronically.